FAQ’s

How long does delivery take?

Delivery in Gauteng usually takes 1-2 days, delivery to the rest of South Africa will usually take 2-3 days.

What payment methods do you accept?

  • Payments can be done by doing an EFT, a bank deposit or by using Payfast.co.za which includes the following:
  • Visa/Mastercard Credit and Cheque cards
  • Instant EFT
  • Mobicred
  • Masterpass
  • Zapper
  • Debit card
  • Scode (Pay at Checkers, Shoprite, Usave & more)

What happens if I DON’T receive my order?

If there are any issues, Email “info@the gaiacollection.co.za” and will ensure that you receive your order. (We guarantee that you will receive your order, even if it’s not our fault.

How safe is it paying online?

Our website has the highest security firewalls in place. If you’re paying via Payfast, It is one of the safest ways of paying online. There’s NO chance your card information will get into the wrong hands. Paying via eft or bank deposit is also very safe.  

How do I track my order?

As soon as we book your order for collection with the courier, you will receive tracking information via email. Please note that it might take a few hours to become “Live” as the system is only updated once the parcel is checked into the depot.