Refund and Returns Policy

30 Day FREE Returns

You have 30 days to return your purchase from the date of delivery or collection.

All items should be unused and returned in the original packaging with the price tag attached.

We’ll refund the item/s in the same way you paid, less applicable delivery charges.

To complete your return, we require a receipt or proof of purchase.

How To Return

Return via courier: Please contact us on info@thegaiacollection.co.za and we will arrange a free collection within 3 to 5 working days. Ensure the return is packaged in a box to protect the items during transit. Once the items have been received and assessed at our DC, your refund will be generated.

Exceptions

Excluded Products:

For hygiene reasons we cannot accept returns of underwear, lingerie, swimwear, socks, hosiery, bodysuits, earrings, toiletries, cosmetics, perishable food, earrings or any other jewellery used for piercings. You will not be entitled to a refund or exchange of gift cards, personalised, resized, engraved, repaired or updated goods or special order goods.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale Items

Sale items can be refunded at the “sale” price.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thegaiacollection.co.za. We will arrange the courier to collect the item from your address.

Need more help?

Contact us at info@thegaiacollection.co.za for questions related to refunds and returns.